How can leaders ensure that their organization maintains a customer-centric culture, even during times of change and growth, to continuously enhance the overall customer experience?

Leaders can ensure that their organization maintains a customer-centric culture during times of change and growth by consistently communicating the importance of customer satisfaction to all employees. They should prioritize customer feedback and use it to drive decision-making and improvements within the organization. Leaders can also establish clear customer service standards and regularly train and empower employees to deliver exceptional customer experiences. Lastly, leaders should lead by example by demonstrating a commitment to customer-centric values and behaviors in all aspects of their own work.