In what ways can businesses ensure that their customer-centric culture remains authentic and aligned with their core values, while also adapting to changing customer preferences and industry trends?

Businesses can ensure that their customer-centric culture remains authentic and aligned with their core values by consistently seeking feedback from customers to understand their needs and expectations. They can also prioritize transparency and open communication with customers to build trust and loyalty. Additionally, businesses should regularly evaluate and update their strategies to adapt to changing customer preferences and industry trends, while staying true to their core values. By fostering a culture of continuous improvement and innovation, businesses can effectively balance customer-centricity with evolving market demands.