How can companies ensure that their customer-centric culture is maintained and continuously improved over time, even after initial CX training during onboarding?

Companies can ensure that their customer-centric culture is maintained and continuously improved over time by regularly reinforcing the importance of customer satisfaction through ongoing training and communication. This can include providing additional resources and tools to support employees in delivering exceptional customer experiences. Encouraging feedback from both customers and employees can also help identify areas for improvement and ensure that the customer-centric focus remains a top priority. Additionally, recognizing and rewarding employees who consistently demonstrate customer-centric behaviors can help reinforce the desired culture throughout the organization.