How can companies ensure that their customer-centric culture is not only maintained, but continually improved upon to adapt to changing customer needs and expectations in the long term?

Companies can ensure that their customer-centric culture is maintained and improved upon by regularly collecting and analyzing customer feedback to understand their evolving needs and expectations. They can also invest in ongoing training and development for employees to ensure they are equipped to deliver exceptional customer service. Additionally, fostering a culture of innovation and agility within the organization can help companies adapt quickly to changing customer demands. Finally, leadership should prioritize and champion a customer-centric mindset throughout the organization to ensure that it remains a core value in the long term.