How can businesses ensure that their customer-centric culture is not only maintained, but also continuously evolving to meet the changing needs and expectations of customers in today's rapidly evolving market landscape?

Businesses can ensure that their customer-centric culture is maintained and continuously evolving by regularly collecting feedback from customers through surveys, focus groups, and social media monitoring. They can also invest in training and development programs for employees to ensure they are equipped to provide excellent customer service. Additionally, businesses should stay up to date with market trends and technology advancements to anticipate and meet changing customer needs and expectations. Finally, fostering a culture of innovation and adaptability within the organization will help ensure that the business can quickly respond to shifts in the market landscape.