How can employees ensure that their organization maintains a customer-centric mindset and culture in the long term, rather than it being just a short-term initiative?

Employees can ensure that their organization maintains a customer-centric mindset and culture in the long term by consistently prioritizing customer needs and feedback in decision-making processes. This can be achieved through regular communication with customers, gathering and analyzing data on customer satisfaction, and implementing strategies to continuously improve the customer experience. Additionally, fostering a company-wide commitment to customer satisfaction and embedding customer-centric values into the organization's core values and mission statement can help sustain a customer-centric culture in the long term.