How can CX ambassadors leverage virtual reality and augmented reality to create a seamless omni-channel shopping experience for customers, blending the physical and digital worlds to enhance engagement and drive customer loyalty?

CX ambassadors can leverage virtual reality and augmented reality by creating immersive shopping experiences that allow customers to interact with products in a virtual setting. By incorporating these technologies, ambassadors can provide personalized recommendations and virtual try-on experiences, enhancing the overall shopping experience. This seamless integration of physical and digital worlds can help bridge the gap between online and offline shopping, ultimately driving customer engagement and loyalty through a more interactive and memorable experience.