How do you plan to leverage virtual reality and augmented reality technologies to not only enhance customer engagement, but also gather valuable insights into customer behavior and preferences in order to tailor personalized experiences on a deeper level within your role on our CX team?

I plan to leverage virtual reality and augmented reality technologies by creating immersive and interactive experiences that allow customers to engage with our products and services in a more meaningful way. By analyzing user interactions within these virtual environments, I can gather valuable insights into customer behavior and preferences. This data will enable me to tailor personalized experiences by understanding what resonates most with customers on a deeper level, ultimately improving customer satisfaction and loyalty.