How can companies utilize virtual reality technology to enhance the interactive and immersive experience of virtual events for customers, ultimately fostering a stronger sense of community and connection in a remote CX environment?

Companies can utilize virtual reality technology to create realistic and engaging virtual environments for customers to explore during virtual events. This can include virtual product demos, interactive workshops, and networking opportunities. By incorporating VR technology, companies can enhance the overall experience for customers, making them feel more connected and engaged with the brand. This fosters a stronger sense of community and connection in a remote customer experience environment, ultimately leading to increased customer satisfaction and loyalty.