How can CX ambassadors effectively incorporate the use of virtual reality and augmented reality technologies to enhance the customer experience while still maintaining a personal and empathetic connection with customers?

CX ambassadors can effectively incorporate virtual reality and augmented reality technologies by using them to create immersive and interactive experiences for customers. They can personalize these experiences to make them more engaging and relevant to each customer. Additionally, CX ambassadors can use these technologies to provide virtual tours, product demonstrations, or training sessions that can enhance the overall customer experience. To maintain a personal and empathetic connection with customers, CX ambassadors should still prioritize human interaction and communication, ensuring that technology is used as a tool to enhance, not replace, the personal touch in customer interactions.