How can applicants leverage testimonials or references in their job interviews to further showcase their communication and customer service skills in a compelling way?

Applicants can leverage testimonials or references by incorporating specific examples or quotes that highlight their communication and customer service abilities. They can also provide contact information for references to validate their claims. Additionally, applicants can discuss how they have used feedback from testimonials or references to improve their skills and provide better service. Overall, showcasing testimonials or references can add credibility to their claims and demonstrate their ability to effectively interact with others.