How can companies leverage technology to track and measure the impact of employees' application of new skills and knowledge gained from continuous learning initiatives in customer experience?

Companies can leverage technology by implementing learning management systems or training platforms to track employees' progress and completion of learning initiatives. They can also use data analytics tools to measure the impact of new skills and knowledge on customer experience metrics. Additionally, companies can utilize feedback surveys or performance evaluations to gather insights on how employees are applying their new skills in customer interactions. By combining technology with data-driven insights, companies can effectively track and measure the impact of continuous learning initiatives on customer experience.