In what ways can companies leverage technology to enhance their efforts in fostering a culture of transparency and collaboration, and how can they effectively measure the impact of these digital tools on both employee engagement and customer satisfaction?

Companies can leverage technology by implementing communication platforms that allow for real-time sharing of information and updates, fostering transparency and collaboration among employees. They can use project management tools to streamline workflows and encourage cross-department collaboration. To measure the impact of these digital tools on employee engagement, companies can track metrics such as participation rates in online discussions and feedback from employees on the effectiveness of the tools. To measure the impact on customer satisfaction, companies can analyze customer feedback and satisfaction scores before and after implementing the technology to see if there is an improvement in communication and service delivery.