How can companies leverage technology and digital tools to streamline the feedback process between employees and users during the design phase of a product or service?

Companies can leverage technology and digital tools by implementing feedback systems such as online surveys, feedback forms, and user testing platforms. These tools allow for real-time feedback from both employees and users, helping to identify issues and make necessary improvements quickly. By utilizing data analytics, companies can analyze feedback trends and make informed decisions on product design. Integrating communication tools like chatbots and collaboration platforms can also facilitate seamless communication between employees and users, enhancing the feedback process.