In what ways can companies leverage technology to enhance customer experience training for remote or decentralized teams, and how can they ensure that employees are effectively utilizing these tools to improve performance and consistency?

Companies can leverage technology by implementing virtual training platforms, interactive modules, and simulations to provide remote or decentralized teams with engaging and personalized learning experiences. They can also use tools like video conferencing, chatbots, and online forums to facilitate communication and collaboration among team members. To ensure employees are effectively utilizing these tools, companies should provide regular training sessions, monitor performance metrics, and offer incentives for participation and completion of training modules. Additionally, providing ongoing support and feedback can help employees understand the importance of utilizing these tools to improve their performance and ensure consistency across the team.