How can companies leverage technology to enhance the customer experience for remote employees, and ensure that customer-centric values are upheld in their day-to-day interactions?

Companies can leverage technology by providing remote employees with tools for seamless communication and collaboration, such as video conferencing platforms and project management software. They can also use customer relationship management systems to track and analyze customer interactions, ensuring that employees have the necessary information to provide personalized service. By integrating customer feedback mechanisms into their technology platforms, companies can continuously improve the customer experience for remote employees and uphold customer-centric values in their interactions.