In what ways can companies leverage technology to enhance the connection between remote employees and the company's customer experience culture and values?

Companies can leverage technology by implementing virtual communication tools such as video conferencing and messaging platforms to facilitate real-time interactions between remote employees and customers. They can also utilize customer relationship management (CRM) systems to provide remote employees with access to customer data and insights, enabling them to deliver personalized and efficient service. Additionally, companies can use social media and online feedback platforms to gather customer feedback and insights, allowing remote employees to stay connected with customer sentiments and preferences.