How can companies leverage technology and digital tools to ensure that their employees remain aligned with the company's values and customer experience goals in an increasingly virtual or remote work environment?

Companies can leverage technology by implementing virtual communication tools such as video conferencing platforms to facilitate regular check-ins and team meetings. They can also utilize collaboration tools like project management software to ensure transparency and accountability in remote work settings. Additionally, companies can create online training modules or webinars to reinforce the company's values and customer experience goals, ensuring that employees are aligned with the organization's objectives even when working remotely.