In what ways can companies leverage technology to improve internal CX communication in a remote work environment, and how can they ensure that employees are effectively utilizing these tools to enhance customer experiences?

Companies can leverage technology by implementing communication tools such as video conferencing, messaging platforms, and project management software to facilitate seamless internal communication in a remote work environment. By providing training and resources on how to effectively use these tools, companies can ensure that employees are utilizing them to enhance customer experiences. Regular check-ins, feedback sessions, and performance evaluations can also help monitor and improve the use of technology for internal communication to ultimately benefit customer experiences.