In what ways can companies leverage technology and digital tools to enhance the sense of community and connection among their remote CX ambassadors, and how can they measure the effectiveness of these strategies?

Companies can leverage technology and digital tools to enhance the sense of community and connection among their remote CX ambassadors by creating virtual meeting spaces, utilizing collaboration platforms for real-time communication, and organizing virtual team-building activities. They can measure the effectiveness of these strategies by tracking engagement levels in virtual meetings, monitoring participation in online forums or chat groups, and conducting surveys to gather feedback on the sense of community and connection among remote CX ambassadors. Additionally, companies can analyze key performance indicators such as customer satisfaction scores and employee retention rates to assess the impact of these strategies on overall performance.