In what ways can companies leverage technology to enhance their remote CX rituals and further strengthen the sense of community and connection with customers?

Companies can leverage technology to enhance their remote CX rituals by implementing virtual events, webinars, and online workshops to engage with customers in real-time. They can also use social media platforms, chatbots, and personalized email campaigns to communicate with customers and provide support. Additionally, companies can utilize data analytics and customer relationship management systems to better understand customer preferences and tailor their interactions accordingly. By incorporating these technological tools, companies can create a more personalized and seamless customer experience, ultimately strengthening the sense of community and connection with customers.