In what ways can businesses leverage technology to enhance their proactive customer dissatisfaction identification and resolution strategies, and ultimately improve the overall customer experience?

Businesses can leverage technology by implementing customer feedback tools such as surveys and social media monitoring to quickly identify dissatisfaction. They can also use data analytics to track patterns and trends in customer complaints, allowing them to address issues before they escalate. Additionally, businesses can utilize AI-powered chatbots to provide instant support and resolve customer issues in real-time. By integrating technology into their customer service processes, businesses can streamline communication, improve response times, and ultimately enhance the overall customer experience.