How can companies leverage technology to facilitate communication and collaboration within their internal CX community network, ultimately enhancing both employee engagement and customer satisfaction simultaneously?

Companies can leverage technology by implementing internal communication platforms such as Slack or Microsoft Teams to facilitate real-time communication and collaboration among employees in the CX community network. These platforms allow for instant messaging, file sharing, and project tracking, which can streamline communication and improve teamwork. By using technology to connect employees across different departments and locations, companies can foster a sense of community and collaboration, leading to increased employee engagement and ultimately, better customer satisfaction through more coordinated and efficient customer service efforts.