How can organizations effectively leverage technology and digital platforms to enhance communication and collaboration within their internal CX network, and what metrics can be used to measure the impact of these digital initiatives on employee engagement and knowledge sharing?

Organizations can leverage technology and digital platforms by implementing tools such as collaboration software, messaging apps, and project management systems to facilitate communication and collaboration within their internal CX network. Metrics such as employee engagement surveys, participation rates in digital platforms, and knowledge sharing metrics (e.g., number of shared documents, comments, and likes) can be used to measure the impact of these digital initiatives on employee engagement and knowledge sharing. Additionally, tracking key performance indicators related to productivity, efficiency, and customer satisfaction can provide insights into the overall effectiveness of digital communication and collaboration tools within the organization.