How can companies leverage technology and digital tools to effectively share and communicate internal CX stories across all levels of the organization in today's fast-paced and digital-driven business environment?

Companies can leverage technology and digital tools by implementing internal communication platforms that facilitate the sharing of CX stories in real-time. They can use data analytics tools to track and measure the impact of these stories on employee engagement and customer satisfaction. Additionally, companies can utilize social media and video platforms to create engaging and easily accessible content that can be shared across all levels of the organization. By leveraging technology in this way, companies can ensure that CX stories are effectively communicated and understood by employees at all levels, ultimately leading to improved customer experiences and business outcomes.