How can companies leverage technology to enhance their internal CX communication strategies and drive greater collaboration and innovation among employees?

Companies can leverage technology by implementing internal communication tools such as messaging platforms, intranet portals, and project management software to facilitate real-time communication and information sharing among employees. These tools can help streamline collaboration, break down silos, and foster a culture of transparency and open communication. Additionally, companies can use technology to gather feedback from employees, track progress on projects, and identify areas for improvement, ultimately driving greater innovation and productivity within the organization.