How can businesses leverage technology to support and facilitate collaboration within their internal CX community network, and what metrics can they use to measure the success of these technological initiatives?

Businesses can leverage technology by implementing collaboration tools such as project management software, communication platforms, and virtual meeting tools to facilitate communication and information sharing within their internal CX community network. Metrics to measure the success of these technological initiatives can include employee engagement levels, the frequency and quality of interactions within the network, and the speed and efficiency of problem-solving and decision-making processes. Additionally, businesses can track customer satisfaction and loyalty metrics to gauge the impact of improved collaboration on overall CX performance.