How can companies leverage technology to enhance their intercultural training programs for customer experience teams, and what role does virtual reality play in promoting cultural understanding and empathy among team members?

Companies can leverage technology by incorporating virtual reality into their intercultural training programs for customer experience teams. Virtual reality can provide immersive experiences that allow team members to interact with different cultures in a realistic and engaging way. This can help team members develop empathy and a deeper understanding of cultural differences, ultimately improving their ability to connect with customers from diverse backgrounds. By using virtual reality as a tool in their training programs, companies can create more effective and impactful learning experiences that enhance cultural understanding and improve overall customer experiences.