In what ways can organizations leverage technology to track and measure the impact of their recognition and reward program for CX ambassadors, ensuring that it is truly inclusive and equitable for all team members?

Organizations can leverage technology by implementing a digital platform that allows for real-time tracking of recognition and rewards given to CX ambassadors. They can use data analytics to measure the impact of these programs on team members' performance and engagement. By utilizing AI and machine learning algorithms, organizations can ensure that the recognition and reward program is fair and unbiased, taking into account factors such as job role, performance, and diversity. Additionally, incorporating feedback mechanisms within the technology can help gather input from all team members to ensure inclusivity and equity in the program.