How can companies leverage technology to enhance their internal communication strategies and ultimately improve customer satisfaction levels?

Companies can leverage technology by implementing communication tools such as instant messaging platforms, video conferencing, and project management software to facilitate seamless communication among employees. These tools can help streamline internal communication processes, improve collaboration, and ensure that information is easily accessible to all team members. By enhancing internal communication, companies can increase efficiency, productivity, and ultimately provide better customer service, leading to higher levels of customer satisfaction.