"How can companies leverage technology and data analytics to enhance the fairness and transparency of their awards and recognition programs, such as 'CX-Hero of the Month', in order to drive greater employee engagement and motivation?"

Companies can leverage technology and data analytics to enhance the fairness and transparency of their awards and recognition programs by implementing automated nomination and selection processes based on predefined criteria. By analyzing data related to employee performance, feedback, and achievements, companies can ensure that awards are given based on merit rather than favoritism. Additionally, using technology to track and communicate the progress of awards programs can increase transparency and keep employees engaged and motivated to strive for recognition. Overall, leveraging technology and data analytics can help companies create a more objective and inclusive awards program that drives greater employee engagement and motivation.