How can companies utilize technology to support and enhance their employees' ability to deliver exceptional customer service and create memorable customer experiences?

Companies can utilize technology by implementing customer relationship management (CRM) systems to track customer interactions and preferences, allowing employees to provide personalized service. They can also use chatbots and AI-powered tools to provide instant support and streamline customer service processes. Additionally, companies can leverage data analytics to gain insights into customer behavior and preferences, enabling them to tailor their services accordingly. By investing in training employees on how to effectively use technology tools, companies can empower their staff to deliver exceptional customer service and create memorable experiences.