How can organizations leverage technology to support CX ambassadors in delivering exceptional customer service across all touchpoints and channels?

Organizations can leverage technology by providing CX ambassadors with tools like customer relationship management systems to track customer interactions and preferences. They can also use chatbots and AI-powered tools to provide quick and personalized responses to customer inquiries. Additionally, organizations can use data analytics to gain insights into customer behavior and preferences, allowing CX ambassadors to tailor their service accordingly. By integrating these technologies seamlessly across all touchpoints and channels, organizations can ensure a consistent and exceptional customer experience.