How can companies leverage technology to enhance employee training and development programs in order to drive increased customer satisfaction and loyalty?

Companies can leverage technology by implementing online training platforms and tools such as learning management systems to provide employees with convenient access to training materials. They can also utilize virtual reality and augmented reality technologies to create immersive and interactive training experiences. By incorporating data analytics and artificial intelligence, companies can track employee progress and personalize training programs to meet individual needs, ultimately improving customer service skills and driving increased customer satisfaction and loyalty.