How can companies leverage technology and data analytics to enhance their employee training and development programs, ultimately driving a more personalized and impactful customer experience?

Companies can leverage technology by implementing learning management systems and virtual training platforms to deliver interactive and engaging training programs to employees. Data analytics can be used to track employee progress and performance, allowing for personalized learning paths and targeted development opportunities. By improving employee skills and knowledge through technology-driven training, companies can enhance their customer experience by ensuring employees are better equipped to meet customer needs and provide higher quality service.