How can companies leverage technology, such as artificial intelligence or virtual reality, to enhance the effectiveness of employee training programs and ultimately improve the overall customer experience?

Companies can leverage technology like artificial intelligence to personalize employee training programs, providing targeted learning experiences based on individual strengths and weaknesses. Virtual reality can be used to create immersive training simulations that allow employees to practice real-life scenarios in a safe environment. By incorporating these technologies into training programs, companies can improve employee skills and knowledge, leading to better customer service and ultimately enhancing the overall customer experience.