How can companies leverage technology to enhance their CX training programs and provide employees with real-time feedback to improve their interactions with customers?

Companies can leverage technology by implementing interactive training modules, virtual reality simulations, and AI-powered chatbots to provide employees with immersive learning experiences. Real-time feedback can be provided through analytics tools that track customer interactions, sentiment analysis, and performance metrics, allowing managers to identify areas for improvement and provide coaching in the moment. Additionally, companies can use communication platforms and mobile apps to enable continuous learning and feedback loops, ensuring that employees are equipped with the skills and knowledge needed to deliver exceptional customer experiences.