In what ways can companies leverage technology to enhance their CX training programs and gather real-time feedback from customers to measure the effectiveness of the training?

Companies can leverage technology by incorporating interactive online training modules that allow employees to learn at their own pace and access resources anytime, anywhere. They can also use chatbots or AI-powered tools to provide instant support to employees during training sessions. Additionally, companies can utilize customer feedback tools such as surveys, social media monitoring, and online reviews to gather real-time feedback on the effectiveness of their CX training programs and make necessary adjustments to improve customer satisfaction. By leveraging technology in these ways, companies can enhance their CX training programs and continuously measure their impact on customer experience.