How can employees leverage technology to enhance their customer service skills and effectively measure the impact on overall customer satisfaction and loyalty?

Employees can leverage technology by utilizing customer relationship management (CRM) software to track customer interactions, preferences, and feedback. They can also use chatbots and AI-powered tools to provide quick and personalized responses to customer inquiries. By analyzing data from these tools, employees can measure the impact of their customer service efforts on overall satisfaction and loyalty, allowing them to make data-driven improvements. Additionally, employees can use social media monitoring tools to gather real-time feedback and engage with customers on various platforms to enhance their service skills.