In what ways can businesses leverage technology to streamline the process of gathering and analyzing customer feedback in order to enhance their CX capabilities?

Businesses can leverage technology by implementing customer feedback tools such as online surveys, feedback forms, and social media monitoring platforms to collect real-time feedback from customers. They can use data analytics and artificial intelligence to analyze large volumes of feedback data quickly and identify trends and patterns that can help improve customer experience. Additionally, businesses can use customer relationship management (CRM) systems to track customer interactions and preferences, allowing them to personalize their services and offerings based on feedback. By leveraging technology in these ways, businesses can streamline the process of gathering and analyzing customer feedback, ultimately enhancing their CX capabilities.