How can businesses effectively leverage technology to enhance their customer engagement strategies and drive greater customer satisfaction in today's digital age?

Businesses can effectively leverage technology by implementing customer relationship management (CRM) systems to track and analyze customer interactions. They can also utilize social media platforms and chatbots to provide immediate and personalized customer support. Additionally, businesses can use data analytics to gain insights into customer behavior and preferences, allowing them to tailor their products and services accordingly. By embracing technology, businesses can create seamless and convenient experiences for customers, ultimately driving greater satisfaction and loyalty.