How can organizations effectively leverage technology to enhance collaboration and knowledge sharing among employees, ultimately improving the integration of customer insights into decision-making processes?

Organizations can effectively leverage technology by implementing collaboration tools such as project management software, communication platforms, and virtual meeting tools to facilitate real-time communication and information sharing among employees. Additionally, utilizing knowledge management systems can help capture, store, and share valuable customer insights across the organization. By integrating these technologies, organizations can streamline the sharing of information, foster collaboration, and ensure that customer insights are readily available to inform decision-making processes. Ultimately, this can lead to more informed and customer-centric decision-making, resulting in improved products and services.