How can a company leverage technology to enhance their training and development programs for improving employees' interpersonal skills and attitudes towards customers in the long term?

A company can leverage technology by implementing interactive online training modules that focus on communication, empathy, and conflict resolution skills. Utilizing virtual reality simulations can provide employees with realistic scenarios to practice their interpersonal skills in a safe environment. Additionally, incorporating gamification elements into training programs can make learning more engaging and effective. By regularly updating and customizing training content based on feedback and performance metrics, companies can ensure ongoing improvement in employees' interpersonal skills and attitudes towards customers.

Keywords

technology training and development interpersonal skills customer attitudes virtual reality simulations

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