In what ways can companies leverage technology to enhance the alignment between employee training and customer service goals, and how can they ensure that technology is effectively integrated into their training programs to drive continuous improvement?

Companies can leverage technology by implementing learning management systems to deliver personalized and interactive training modules that align with customer service goals. They can also use customer relationship management tools to track customer interactions and provide real-time feedback to employees. To ensure effective integration of technology into training programs, companies should invest in regular updates and maintenance of software, provide comprehensive training for employees on how to use the technology, and gather feedback from both employees and customers to make necessary adjustments for continuous improvement.