How can companies leverage technology to enhance their recognition and reward programs in order to better engage and motivate employees to deliver exceptional customer experiences?

Companies can leverage technology by implementing digital platforms or apps that allow for real-time recognition and rewards. These platforms can track and analyze employee performance data to provide personalized and timely recognition. Additionally, companies can use technology to gamify recognition and reward programs, making them more engaging and motivating for employees. By utilizing technology, companies can create a more transparent and inclusive recognition system that encourages all employees to strive for exceptional customer experiences.