How can companies leverage technology and data analytics to monitor and assess employee performance in relation to customer orientation, and what tools can be utilized to streamline this process and drive continuous improvement?

Companies can leverage technology and data analytics by implementing performance management systems that track key metrics related to customer orientation, such as customer satisfaction scores and response times. Tools like customer relationship management (CRM) software and employee monitoring software can help streamline this process by providing real-time data on employee interactions with customers and identifying areas for improvement. By using these tools to monitor and assess employee performance, companies can drive continuous improvement by providing targeted training and support to help employees better meet customer needs and expectations.