How can companies leverage technology and data analytics to gain deeper insights into the emotional investment of their employees in achieving CX goals, and what innovative approaches can be taken to enhance employee engagement and motivation in the digital age?

Companies can leverage technology and data analytics by using tools like sentiment analysis to understand the emotional investment of their employees in achieving CX goals. By analyzing employee feedback and behavior data, companies can gain insights into their level of engagement and motivation. Innovative approaches to enhance employee engagement in the digital age include implementing personalized training programs based on data insights, using gamification to make tasks more engaging, and creating virtual collaboration platforms to foster a sense of community among remote employees.