How can companies effectively leverage technology to enhance employee engagement and ultimately improve customer experience?

Companies can effectively leverage technology to enhance employee engagement by implementing tools such as communication platforms, feedback systems, and recognition programs. These technologies can help foster a sense of belonging, motivation, and productivity among employees. By improving employee engagement, companies can ultimately improve customer experience as engaged employees are more likely to deliver exceptional service and positively impact customer interactions. Additionally, technology can streamline processes, automate tasks, and provide valuable data insights that can be used to tailor customer experiences and meet their evolving needs.