How can companies leverage technology and data analytics to track and measure the impact of employee engagement on customer experience in real-time, and what tools or platforms are recommended for effectively monitoring and managing this relationship?

Companies can leverage technology and data analytics by using employee engagement surveys, sentiment analysis tools, and customer feedback platforms to track and measure the impact of employee engagement on customer experience in real-time. By analyzing data from these sources, companies can identify trends, correlations, and areas for improvement. Recommended tools and platforms for effectively monitoring and managing this relationship include employee engagement software like Culture Amp, customer experience management platforms like Medallia, and data analytics tools like Tableau. These tools can help companies gain valuable insights, make data-driven decisions, and continuously improve both employee engagement and customer experience.