How can companies leverage technology to enhance employee engagement and promote a customer-oriented culture within their organization?

Companies can leverage technology to enhance employee engagement by implementing communication tools like Slack or Microsoft Teams to facilitate collaboration and transparency. They can also use performance management software to provide real-time feedback and recognition to employees, fostering a sense of ownership and motivation. Additionally, companies can utilize customer relationship management (CRM) systems to gather and analyze customer data, allowing employees to better understand customer needs and deliver personalized service, ultimately promoting a customer-oriented culture within the organization.